Since navigating turbulent waters, Liniar customers have seen the benefits of partnering with a solid, reliable profile supplier
The fenestration supply chain has seen some of the most turbulent times in its history since the start of the COVID-19 pandemic in 2020.
During all the disruption caused by global floods, shipping issues, Brexit-related delays and raw material shortages, one PVCu systems company has stood out for its constant customer service: Liniar.
Here are some of the reasons why the Liniar team is able to deliver above and beyond customer expectations, remaining a steady ship throughout.
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Even before the Liniar system was launched, its site and facilities were carefully planned and built for the future. At the height of demand, Liniar still has plenty of capacity, with the only restrictions being raw material and labour supply. Continued investment ensures growth is managed sustainably.
Alongside safety, customer service is Liniar’s Number One priority. Order fulfilment remains a steady 99% of On Time, In Full average, only dipping slightly even at the most demanding times of raw material short supply. Reliability and trust are the key foundations to Liniar’s customer relationships.
Liniar’s ongoing new product development continues to push the boundaries and raise standards in the fenestration industry. With a Queen’s Award for innovation and the UK’s first Passive House PVCu window system amongst many others, Liniar customers can be assured of staying ahead of their competitors.
Demand for coloured, foiled profiles continues to increase, and Liniar has invested significantly in remaining ahead of demand. Fully automated foiling machines and a highly trained workforce enable Liniar to offer industry-leading Made To Order lead times and a frequently updated stocked offering, now including Agate Grey.
With New York Stock Exchange-listed Quanex as its parent company, Liniar benefits from investment around £10 million per year in its site, facilities, systems and people. An additional PVCu mixing plant is being built in 2022 to double existing capacity, with further site expansion planned.
Liniar has always been a profile specialist and supplier and has no intention of opening trade counters to compete with its own customer base. Its ‘Find a Stockist’ search tool ensures retail and trade leads go directly to Liniar Approved fabricators, for them to liaise directly with the enquirer.
As part of the global Quanex group of companies, Liniar is well positioned for future success. This positive relationship with its parent company helps to ensure Liniar’s ongoing stability, offering reassurance to the whole fabricator and installer supply chain – even in the most turbulent waters.
With a team of almost 700 members, Liniar is able to offer more than just profiles. A dedicated Customer Relations team, online media centre, support for structural and thermal calculations, on-site technical help and commercial advice all work together to provide customers with the highest quality, market-leading products. You could also be one of the first to offer a unique retro-fit Passive House accredited window system in 2022 – watch this space for more details coming soon!
