How to reduce call-backs and delight customers

As an installer, how do you choose a supplier for your windows and doors – and more importantly, how can you be sure they’re manufacturing them to the quality standards specified by the systems company? If you’re looking to reduce call-backs, leave customers with peace of mind and secure repeat business and recommendations, looking for a supplier that’s regularly audited is a no-brainer.

Liniar Technical Services Director Paul Garforth gives a summary of the Liniar Approved Fabricator scheme and what it could mean for installers.

What is Liniar’s Approved Fabricator scheme?

Paul explains, “The scheme involves making sure detailed fabrication instructions are adhered to using only Liniar approved components. It means fabricators can assure installers (and ultimately consumers) that they’re purchasing fully approved Liniar products, manufactured to exacting standards that will achieve optimum performance.

“Approved Fabricator status is reviewed at intervals by a member of our Technical Team, including full site audits. Ongoing training and support is made available to ensure our engineers are confident in the manufacturers’ ability to fabricate products to the required Liniar standards.”

Save time and money

“Liniar Approved fabricators are regularly audited, and their production methods rigorously tested,” continues Paul. “This guarantees that products supplied are of the highest quality, and installers can make verifiable quality assurances. Put simply, the risk of post-installation problems or defects relating to the manufacture of products is significantly decreased when choosing an approved supplier. This saves installers both time and money, reducing the likelihood of call backs, and means windows and doors are less likely to require repairs, reducing the overall cost of maintenance for homeowners throughout the products’ lifetime.”

Maintain a good reputation

“Consistency matters when establishing and upholding your company’s reputation. Homeowners trust installers to provide quality workmanship, which in turn is dependent on fitting quality products. Working with an audited fabricator means installers will receive a consistent level of product quality and are more likely to deliver dependable results.

“Well-earned reputations are reliant on word-of-mouth and online referrals and reviews. It’s widely recognised that satisfying and exceeding customer expectations is one of the best ways to generate positive feedback for your business. When choosing products from audited fabricators, installers can enhance their reputation by always providing high-quality products along with their installation services. Satisfied and delighted customers are much more likely to recommend a reputable company to their friends or family.”

Peace of mind for all parties

“As part of the Liniar Approved audit process, all the components used in the manufacture of Liniar products must be verified and confirmed by Liniar. This means the products will operate in exactly the manner they were designed to.

“Furthermore, it’s important to remember that product failure due to inferior production processes and/or use of sub-standard components can result in damage to property or personal injury. Choosing Liniar products from an Approved Fabricator can drastically reduce the potential for product failure and any resulting negative consequences.”

Paul concludes: “The Liniar range is designed to be a suite of high-quality, fully colour-matched, fully tested and guaranteed products. By purchasing from a Liniar Approved Fabricator, installers can rest assured they will receive windows and doors that have achieved the exacting standards they were engineered for.”